Shipping & Delivery

1. At HOYRUL, we offer free worldwide shipping. Every order is packed with care and sent to wherever you need a little calm.
2. 🕒 Order Processing Time
   Orders are processed within 1-3 business days.
   Orders placed on weekends or public holidays will be processed the next business day.
   Once your order ships, you will receive a confirmation email with a tracking number.
3. 🚚 Domestic & International Shipping
   We offer free worldwide shipping.
   Standard shipping: estimated delivery within 7-21 business days, depending on your country or region.
4. Please note: delivery times are estimates only. Actual delivery may be affected by customs clearance, public holidays, or other factors beyond our control.
5. 💰 Customs Duties & Taxes
   Please be aware that international orders may be subject to import duties, taxes, or customs fees.
   These fees are the responsibility of the recipient (you). HOYRUL cannot predict or control these charges. We recommend checking with your local customs office before placing an order.
6. 📍 Address Changes
   Please double-check your shipping address at checkout.
   If you need to change your address, contact our support team within 2 hours of placing your order at [allenformee@gmail.com].
   Once your order has been shipped, we cannot change the address.
7. 🔍 Order Tracking
   You can track your package using the tracking number in your shipping confirmation email.
   If you have any questions about your order status, feel free to contact us at [allenformee@gmail.com].
8. ⚠️ Issues with Your Order
   If your package is lost or damaged during transit, please contact us at allenformee@gmail.com] with your order number and photos of any damaged items.
   We will do our best to resolve the issue for you.
9. Policy last updated: April 2026