Returns & Exchanges

  1. Your peace of mind matters to us at HOYRUL. If you’re not completely in love with your bracelet, we’re here to help.
  2. 🔄 Return Policy
    You may return unworn, unused items in their original packaging within 30 days of delivery for a full refund.
    We do not charge restocking fees.
    Items must be returned in the same condition you received them.
  3. 📦 How to Start a Return
    To start a return, please email our support team at [Your Support Email] with your order number.
    We will send you return instructions and the return address.
    Once we receive and inspect your return, we will process your refund within 5-7 business days.
  4. 💸 Refunds
    Refunds will be issued to your original payment method.
    Please note: original shipping fees are non-refundable.
    You will receive a confirmation email once your refund has been processed.
  5. 🔁 Exchanges
    Need a different size or style? The fastest way is to return the original item for a refund and place a new order for the one you want.
    This ensures you get your perfect bracelet as quickly as possible.
    We do not offer direct exchanges at this time.
  6. ❌ Non-Returnable Items
    For hygiene and safety reasons, we cannot accept returns on:
  7. Worn or altered items
  8. Items not in original packaging
  9. Items returned after 30 days
  10. 🚚 Return Shipping Costs
    Return shipping costs are the responsibility of the customer, unless the item arrived damaged or we made a mistake with your order.
    If you received a defective or incorrect item, please contact us and we will cover the return shipping.
  11. ⏱️ Late Returns
    Returns received after 30 days will not be accepted and will be sent back to you at your own expense.
  12. ✈️ International Returns
    For international returns, please clearly mark “RETURN” on the outside of the package to avoid customs delays.
    You are responsible for any customs fees or taxes on returned items.
  13. 💔 Damaged or Incorrect Items
    We’re so sorry if this happens! Please email us within 48 hours of delivery with:
  14. Your order number
  15. Clear photos of the damaged or incorrect item
    We will send you a replacement or issue a full refund immediately — no need to return the item in most cases.
  16. Policy last updated: April 2026
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