Help & FAQs

  1. Frequently Asked Questions
  2. Orders & Shipping
  3. How can I check my order status?
  4. Once your order ships, you’ll receive a confirmation email with a tracking number. You can also log into your account on HOYRUL website to view real-time updates.
  5. How long does shipping take?
  6. We offer worldwide shipping! Orders are processed within 1-3 business days. Standard shipping typically takes 7-14 business days, depending on your location. You’ll receive a tracking link as soon as your order is on its way.
  7. Do you offer free shipping?
  8. Yes, HOYRUL offers free worldwide shipping on all orders. The price you see is the price you pay.
  9. Can I cancel or change my order?
  10. We process orders very quickly. If you need to cancel or make changes, please contact us within 2 hours of placing your order.
  11. What if my bracelet arrives damaged?
  12. We’re so sorry if this happens! Please email us clear photos of the damaged item and your order number within 48 hours of delivery, and we’ll send a replacement right away.
  13. Returns & Exchanges
  14. What is your return policy?
  15. Your peace of mind matters to us at HOYRUL. If you’re not completely in love with your bracelet, you can return unworn, unused items in their original packaging within 30 days of delivery for a full refund.
  16. How do I start a return?
  17. Just email our support team with your order number, and we’ll guide you through the simple process.
  18. Can I exchange my bracelet for a different size or style?
  19. Absolutely. The easiest way is to return the original item for a refund and place a new order for the one you want. This is the fastest way to get the perfect bracelet on your wrist.
  20. Product & Care
  21. Are your crystals genuine?
  22. Yes, every crystal in HOYRUL bracelets is 100% genuine and hand-picked for its natural beauty and calming energy.
  23. How do I care for my crystal bracelet?
  24. To keep its energy clear and protect its beauty, avoid contact with water, perfumes, and harsh chemicals. You can cleanse it by placing it under the light of the full moon or gently wiping it with a soft cloth.
  25. What is HOYRUL’s mission?
  26. We believe jewelry should do more than just look beautiful—it should make you feel something. Each HOYRUL bracelet is a small, intentional reminder for tired souls to pause, breathe, and be gentle with themselves.
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